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CleanHaven Pro is an independent specialist retailer for home cleaning and surface protection essentials. We are not a brand's official store; instead, we bring together a curated selection of products from trusted names like Minky, Method, Fuller Brush, and Unger, so you can compare and choose what truly fits your cleaning routine. Since 2018, we've helped thousands of customers find the right tools and supplies for everything from everyday tidying to professional-grade window washing.
Behind CleanHaven Pro is Hearth & Home Trading LLC, a privately held retail operations company that handles every aspect of this storefront. While you see the CleanHaven Pro name when you shop, Hearth & Home Trading LLC manages the day-to-day business: sourcing products from brand-authorized distributors, overseeing warehousing and order fulfillment, providing pre-sale and after-sale support, and ensuring every transaction meets consumer protection standards. Our team is small but dedicated, and we take pride in personal, clear communication.
Our journey started with a simple observation: most people don't have the time to research every cleaning product, and they often end up with tools that don't perform as promised. We began by selling a small line of cleaning brushes at local markets, learning directly from customers what worked and what didn't. That hands-on experience taught us to value the details—like a comfortable handle, durable bristles, and a design that actually makes cleaning easier. Over time, we expanded online, always applying the same principle: stock products we'd trust in our own homes.
Our team's knowledge spans the science of cleaning agents, the durability of materials for brushes and wipers, and practical techniques for keeping surfaces safe. We speak the same language as professional cleaners and DIY homeowners, and we use that expertise to choose products that perform well across a wide range of household surfaces. Whether it's understanding how a squeegee blade works or why a grout brush needs a certain angle, we're here to help you make informed decisions.
We don't just add products to our catalog based on a spec sheet. Our selection process involves examining each product's design, material quality, and build consistency. We test samples in real-world conditions, measure how they hold up over time, and read the feedback from customers who have purchased them. If a product doesn't meet our standards, we don't sell it—even if it's popular. We bring in products we are comfortable using in our own homes, and we regularly review our catalog to ensure everything still performs.
Our catalog currently includes over 1,000 products from four main brands:
Each brand brings something unique, and we deliberately curate to give you choice without overwhelming you.
We believe value is more than just a low price. Value is the combination of a fair price, a reliable product, and the confidence that the item will do the job described. We share honest usage guidance and set realistic expectations, so you can make an informed choice before you order and feel confident when the product arrives. Our service promise is clear support before and after the order.
You might wonder how we keep our prices attractive while offering quality products. It comes down to our operating model:
We also benefit from sourcing economics. By ordering in larger quantities, we qualify for volume discounts. Some suppliers offer marketing development funds or promotional allowances, which offset the cost of discounts we run. We keep our assortment limited to proven sellers, reducing slow-moving inventory and freeing up cash flow for better pricing.
Our fulfillment process is efficient: we use shipping software that compares carrier rates and chooses the most economical service for each package. Our operations are based in a single, centrally located warehouse, further reducing costs.
Our promotional discounts are funded by the operating savings and sourcing efficiencies we achieve every day. We run promotions to reward new customers and deepen loyalty among existing ones—not to move inventory that is flawed or expiring. For example, right now you can use code CLEAN15 at checkout to get 15% off eligible items. This discount comes from the same pool of savings, so it never compromises product quality.
Prices can vary from product to product based on manufacturer price points, supplier incentives, and market dynamics. We adjust for seasonal demand and inventory levels, always aiming for a fair price for the exact product you're buying.
We know that trust is essential when buying online. That's why we make a firm promise: every product we sell is authentic, brand-new, and never refurbished or used unless explicitly stated. We source every item directly through brand-authorized distributors or manufacturer-approved wholesale channels. We maintain chain-of-custody documentation for every lot we buy, including supplier name, purchase date, and lot or batch numbers. We never buy from secondary markets or liquidators.
Before a product goes live, we review its listing against the manufacturer's official spec sheet and packaging. We check the description, images, and technical data, and we remove any listing that shows signs of incorrect or misleading information. If a manufacturer updates a product, we update our listing within 30 days of becoming aware.
Our warehouse team inspects incoming stock for damage, tampering, and packaging integrity before it enters our sellable inventory. We also perform spot checks on outgoing orders and maintain a defect log by product. This helps us quickly identify patterns and discontinue items that fail to meet our standards.
When you receive your order, please open the packaging and verify that the product matches its listing—including the brand name, model, and any included accessories. Check for obvious damage, and if you notice anything unusual, take a photo and contact us right away.
We take authenticity concerns seriously. If you suspect a product is not genuine, here's what to do:
We will acknowledge your claim within one business day and assign it to a quality assurance specialist. We compare your evidence against our order records, supplier invoices, and lot registration data. If necessary, we'll ask you to return the product for inspection, with a prepaid shipping label. We complete our review and give a final answer within five business days after we have all required information.
If our investigation confirms the issue, we will make it right immediately with a replacement or refund. If we find the product is authentic, we'll explain our findings and offer ideas for proper use. We never dismiss a customer's concern, and we aim to resolve claims fairly and with respect.
If you suspect a product is not genuine, we will replace it with a verified authentic unit from a different lot. If no replacement is available or you prefer not to receive one, we'll refund the full purchase price plus any shipping charges you paid. We also cover the cost of return shipping.
We're here for you before and after your order. Our support team is available by email at support@cleanhavenpro.shop. Whether you need help choosing a product, understanding how to use it, or have an issue with an order, we'll respond promptly and help you find a solution.
We also offer free shipping on orders over $45.00, with standard shipping at $8.00 for smaller orders. Returns are accepted within 30 days of delivery, and any warranty claims are handled according to the product information and support guidance.
When you shop at CleanHaven Pro, you're supporting an independent specialist that genuinely cares about your cleaning experience. You get:
Thank you for considering us for your home cleaning needs. We're excited to help you find the perfect tools to make your space shine.