Last updated: August 25, 2026
1. Introduction and Operating Entity
Welcome to CleanHaven Pro, accessible at cleanhavenpro.shop. This website is an independent, multi-brand online specialty retailer focused on home cleaning and surface protection essentials. The storefront is operated by Hearth & Home Trading LLC (“we,” “us,” or “our”), a privately held retail operations company. Hearth & Home Trading LLC manages all business activities of this online store, including procurement, inventory, customer support, and financial transactions.
Throughout these Terms of Service, “CleanHaven Pro” refers to the online storefront and brand presented to you, while “Hearth & Home Trading LLC” refers to the legal operating entity responsible for the store’s activities.
2. Acceptance of Terms
By accessing or using cleanhavenpro.shop, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use the site or make a purchase. We may update these terms from time to time, and the most current version will always be posted on this page.
3. Eligibility and Accounts
You must be at least 18 years old to make a purchase on this site. By placing an order, you confirm that you are legally capable of entering into binding contracts. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the checkout process.
4. Catalog Information and Product Listings
Our catalog includes products from carefully selected brands: Minky, Method, Fuller Brush, and Unger. We review each product listing against the manufacturer’s official specification sheet and packaging. We verify the description, images, and technical data, and we remove any listing that shows signs of incorrect or misleading information. If a manufacturer updates a product, we update our listing within 30 days of becoming aware of the change.
We make every effort to display product colors, descriptions, and specifications accurately. However, the appearance of a product on your screen may vary slightly due to monitor settings, and we cannot guarantee that every detail is error-free. In the event of a pricing or specification error, we reserve the right to correct it and notify you before processing your order.
5. Pricing and Promotions
All prices on cleanhavenpro.shop are listed in US Dollars (USD). Prices can vary from product to product based on manufacturer price points, supplier incentives, and market dynamics. We also adjust prices for seasonal demand and inventory levels. Our pricing model is straightforward: because we operate an efficient, low-overhead online storefront, we pass on savings from volume discounts, supplier promotional allowances, and streamlined operations. We never cut corners on product authenticity to offer a lower price.
Promotional Coupon
From time to time, we offer promotional discount codes. For example, the coupon code CLEAN15 provides 15% off eligible items at checkout. Coupon eligibility follows the rules displayed at checkout, and the offer may not apply to all products. Promotional discounts are funded by operational savings and sourcing efficiencies, not by moving flawed or expiring inventory.
6. Orders and Payment
When you place an order, you are making an offer to purchase the selected products. We accept the following payment methods:
- Credit cards
- PayPal
All transactions are processed securely. Payment will be charged at the time of purchase, and we will send you an order confirmation to the email address you provide. We reserve the right to decline any order for legitimate reasons, such as suspected fraud, payment processing issues, or inventory unavailability.
7. Shipping and Delivery
We ship to addresses within the United States. Our shipping terms are as follows:
- Free shipping applies to all orders over $45.00.
- Standard shipping is a flat rate of $8.00 for orders under $45.00.
We aim to process and dispatch all orders promptly. Shipping times will depend on your location and the shipping service selected at checkout. We are not responsible for delays caused by carriers, customs, or events beyond our reasonable control. Risk of loss passes to you upon delivery of the package to the carrier.
8. Returns and Refunds
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery. To initiate a return, please contact our customer support team at support@cleanhavenpro.shop with your order number and the reason for the return.
Returned items should be in their original condition, including all packaging and accessories. Once we receive and inspect your return, we will process your refund to the original payment method. Refunds are typically issued within a reasonable time after the returned item is received. We do not accept returns on items that have been used, damaged, or altered after delivery, unless the product is defective or misrepresented.
9. Warranty
Warranty coverage follows the product information and support guidance provided by the respective manufacturers. If you experience an issue with a product, please contact us, and we will help you understand the applicable warranty terms and the steps for making a claim. Some warranties may require registration with the manufacturer, and we will provide you with the necessary details upon request.
10. Authenticity and Quality Commitment
We promise that the products we sell are authentic, brand-new, and never refurbished or used unless explicitly stated in the listing. Every unit passes through our authorized supply chain, and we are prepared to prove it. We source every item directly through brand-authorized distributors or manufacturer-approved wholesale channels. We never buy from secondary markets or liquidators.
Our Quality Controls
Our warehouse team inspects incoming stock for damage, tampering, and packaging integrity before it enters our sellable inventory. We perform spot checks on outgoing orders and maintain a defect log by product to quickly identify patterns and address any quality issues.
If You Suspect a Product Is Not Genuine
If you have any doubt about the authenticity of a product you received, please contact us with the following information:
- Your order number
- Clear photos showing the packaging, the product, and any labels or lot numbers
- A description of why you believe the item may not be authentic
- The purchase date (or delivery date) if different from the order date
We will acknowledge your claim within one business day and assign it to a quality assurance specialist. Our review process works as follows:
- We compare your evidence against our order records, supplier invoices, and lot registration data.
- If necessary, we will ask you to return the product for lab or hands-on inspection, with a prepaid shipping label.
- We complete our review and give you a final answer within five business days after we have all required information.
If our investigation confirms the issue, we will make it right immediately with a replacement or refund. If we find the product is authentic, we will explain our findings and offer ideas for proper use or confirmation. If you suspect a product is not genuine, we will replace it with a verified authentic unit from a different lot. If no replacement is available or you prefer not to receive one, we will refund the full purchase price plus any shipping charges you paid, and we cover the cost of return shipping. We never dismiss a customer’s concern, and we aim to resolve claims fairly and with respect.
11. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Hearth & Home Trading LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent. All product names, brand names, and logos appearing on this site are the property of their respective owners and are used for identification purposes only.
12. Acceptable Use
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others. Prohibited activities include, but are not limited to:
- Attempting to interfere with the operation of the site
- Using the site to distribute malicious software or content
- Misrepresenting your identity or affiliation with any brand or entity
- Engaging in any activity that could damage, disable, or impair the site’s functionality
This website is operated by CleanHaven Pro under the operating company Hearth & Home Trading LLC. It is not an official domain of any of the brands we carry, and we do not present ourselves as such.
13. Service Availability and Disclaimers
We strive to keep cleanhavenpro.shop available at all times, but we cannot guarantee uninterrupted or error-free operation. The website and all content and products are provided “as is” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. To the fullest extent permitted by law, we disclaim any liability for damages arising from the use of this site or any products purchased through it.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Hearth & Home Trading LLC and any affiliated parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the site or any products purchased through it. Our total liability for any claims arising out of or relating to a purchase shall not exceed the amount you paid for that specific product.
15. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these terms or your purchase shall be brought exclusively in the state or federal courts located in Sangamon County, Illinois.
16. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The current version will always be available on this page, and the “Last updated” date at the top will reflect the effective date. Your continued use of the site after any changes constitutes acceptance of the updated terms.
17. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, your order, or any other matter, please contact us:
- Primary support email: support@cleanhavenpro.shop
- Legal and privacy inquiries: legal@cleanhavenpro.shop
- Postal address: CleanHaven Pro / Hearth & Home Trading LLC, 4827 Maple Grove Lane, Springfield, IL 62704, United States
Our customer support team is available during the following hours:
- Time zone: Central Time (CT)
- Business hours: Monday through Friday, 8:00 AM to 6:00 PM
Messages received outside these hours are queued and answered on the next business day. For time-sensitive shipping or delivery issues, please use the subject line “urgent” in your email. We aim to reply to general inquiries within one business day from submission.
Thank you for shopping with CleanHaven Pro. We are committed to your satisfaction from the moment you browse to long after your order arrives.