CleanHaven Pro is an independent online retailer specializing in home cleaning and surface protection essentials. We started in 2018 with a small line of cleaning brushes at local markets and grew into a focused e-commerce store. Our team is hands-on and knowledgeable, and we're based in Springfield, IL.

We are a multi-brand specialist retailer for home cleaning and surface care. Our catalog focuses on professional-grade cleaning tools, brushes, squeegees, buckets, and surface protection products from trusted brands like Minky, Method, Fuller Brush, and Unger. We carry over 1,000 products designed for both professional cleaners and DIY homeowners.

We evaluate each product for design quality, material durability, and build consistency. We test samples in real-world conditions and review customer feedback before adding them to our store. We only carry items we would use in our own homes.

Our pricing reflects an efficient business model. We operate online only, which saves on physical retail overhead. We buy in larger quantities, work with suppliers that offer promotional allowances, and keep our operations lean. We pass these savings on to you, so you get a fair price without cutting corners on product authenticity.

Discounts depend on supplier incentives, manufacturer price points, and seasonal demand. We run promotions to reward customers and build loyalty, funded by our operating efficiencies. The discount depth may vary, but every product is priced fairly for its quality.

We source every item directly from brand-authorized distributors or manufacturer-approved wholesale channels. We maintain chain-of-custody documentation for every lot we buy, and we never purchase from secondary markets or liquidators. All products are brand-new and never refurbished.

Our warehouse team inspects incoming stock for damage and tampering. We perform spot checks on orders and maintain a defect log to catch patterns early. If a product fails our standards, we stop selling it.

Contact us with your order number, photos of the packaging and product, and a description of your concern. We'll investigate using our records and supplier documentation. If the product isn't genuine, we'll replace it with a verified authentic unit or provide a full refund, including shipping costs.

We acknowledge your claim within one business day and assign it to a specialist. We compare your evidence against our records, and if needed, we provide a prepaid return label for inspection. We aim to give you a final answer within five business days.

Standard shipping is $8.00. Orders over $45.00 ship free. We offer reliable carriers and provide tracking once your order is on its way.

You'll receive a tracking number by email as soon as your order ships. If you have any questions about tracking, contact our shipping support team at shipping@cleanhavenpro.shop.

Contact shipping support within three business days of delivery. Provide your order number and tracking number, and we'll investigate with the carrier and arrange a replacement or refund as needed.

We accept returns within 30 days of delivery. Items must be in original condition. To start a return, email our after-sales team at aftersales@cleanhavenpro.shop with your order number and reason.

Once we receive and inspect your return, we issue a refund within two business days. The refund will be credited to your original payment method.

Yes, exchanges are handled through our after-sales team. Contact them with your order details, and they'll guide you through the process.

Warranty coverage follows the product information and the brand's support guidance. If you have a warranty issue, contact our quality assurance team for help.

Our pre-sales team can answer questions about specs, compatibility, and usage. Email them at presales@cleanhavenpro.shop and they'll respond within four business hours during business days.

For general questions, email support@cleanhavenpro.shop. For specific issues, use the department emails above. We're available Monday through Friday, 8 AM to 6 PM Central Time.

We aim to reply within one business day, and during live hours, most emails are answered within a few hours. Messages received outside our hours are queued for the next business day.

Yes, use code CLEAN15 at checkout for 15% off eligible items. The offer applies to qualifying products in your cart.

We accept major credit cards and other secure payment methods at checkout. Your transaction is processed securely.