Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 25, 2026

Who We Are

CleanHaven Pro (accessible at cleanhavenpro.shop) is an independent specialist retailer for home cleaning and surface protection essentials. We provide a specialist retail experience that lets you compare multiple brands, review service facts, and examine purchase details before you check out. Our storefront is operated by Hearth & Home Trading LLC, a privately held retail operations company that specializes in home cleaning and surface protection products. Hearth & Home Trading LLC manages all business activities of the online store, including procurement, inventory, order fulfillment, customer support, payments, refunds, and compliance with consumer protection laws.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you shop at CleanHaven Pro.

Information We Collect

Information You Provide to Us

When you place an order, create an account, contact customer support, or interact with our store, we collect information that you directly provide, including:

• Contact details: Your name, email address, shipping address, and billing address.
• Payment information: Credit card details or PayPal account information. Please note that we do not store full payment card numbers on our servers; payment processing is handled by our secure payment partners.
• Order details: The products you purchase, quantities, and any preferences or instructions you include with your order.
• Support communications: Any messages you send to our customer support team, including your name, email address, order number, tracking numbers, and a description of your question or issue.

Information We Collect Automatically

When you visit cleanhavenpro.shop, we may automatically collect certain information about your device and browsing behavior, including:

• Log data: Your IP address, browser type, operating system, pages viewed, time and date of visits, and the referring website address.
• Cookies and similar technologies: We use cookies and similar tracking technologies to remember your preferences, keep items in your shopping cart, understand how you use our site, and improve your shopping experience. You can adjust your browser settings to refuse cookies, but some parts of our store may not function properly without them.
• Device information: Details about the device you use to access our store, such as device type and screen resolution.

Transaction and Support Records

We keep records of your purchases, including order confirmation, shipping status, return requests, warranty inquiries, and any correspondence with our support team. These records help us provide the service promise we make to every customer: clear support before and after the order.

How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: To process your orders, arrange shipping, and provide delivery updates. Orders over $45.00 qualify for free shipping; standard shipping is $8.00.
• Payment processing: To authorize and complete your transactions via credit card or PayPal.
• Customer support: To answer your questions, resolve issues, coordinate between specialist departments when needed, and ensure every resolution works for you. If you have a time-sensitive shipping or delivery issue, you may contact our shipping support department and mention "urgent" in the subject line.
• Returns and refunds: To process returns within 30 days of delivery and manage refunds and chargebacks. Warranty matters are handled according to product information and support guidance.
• Communications: To send you order updates and respond to your inquiries. We aim to reply to support requests within one business day from submission; during live hours, most replies go out within a few hours.
• Improvement and security: To monitor our website for security issues, prevent fraud, and improve our product selection, customer experience, and operational processes.
• Marketing (with consent): If you opt in, we may send promotional emails about products, promotions, or coupons such as CLEAN15. You can unsubscribe at any time.

Sharing Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• Service providers: We work with trusted partners who help us run our business, including payment processors, shipping carriers, and IT service providers. These parties receive only the information necessary to perform their services and are contractually obligated to protect your data.
• Payment processors: Credit card and PayPal transactions are handled by secure payment gateways. We provide them with your billing information and order total to complete your purchase.
• Legal obligations: We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to:

• Keep you signed in to your account
• Remember items in your shopping cart
• Understand how visitors navigate our store so we can improve the experience
• Measure the effectiveness of promotional offers such as CLEAN15

You have control over cookies through your browser settings. You can block or delete cookies, but please note that certain features of the store may not work correctly without them.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage of information, access controls for our team members, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Order records: We keep purchase and transaction records for the period required by applicable tax and consumer protection laws.
• Support communications: We retain emails and correspondence with customer support to maintain accurate records and improve our operations.
• Marketing data: If you have opted in to receive promotional communications, we keep your contact details until you unsubscribe or request deletion.

Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to our use of your data for certain purposes, such as direct marketing.
• Withdraw consent: If you previously gave consent for a specific use, you can withdraw it at any time.

To exercise any of these rights, please contact our legal and privacy department at legal@cleanhavenpro.shop. We will acknowledge your request, verify your identity using order details or other identifying information, and provide a clear, honest response with the action we will take or why we cannot take a certain action.

Our Legal and Privacy Contact

For all privacy-related requests, including access, correction, deletion, data breach notifications, and compliance inquiries, please reach out to our dedicated legal and privacy department:

• Email: legal@cleanhavenpro.shop
• First response time: Within two business days.
• Escalation: If your issue needs formal review, we escalate to external privacy counsel and aim to give you a substantive response within five business days.

When contacting us, please include a concise description of your request or question, your name and order number if applicable, a way to verify your identity (such as order details), and any reference numbers from earlier contact. Our legal and privacy team also handles billing, tax, regulatory questions, and concerns about product safety or compliance.

General Customer Support

For general order questions, account issues, or any other assistance, our primary support team is available at support@cleanhavenpro.shop.

• Business hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (CT).
• Outside hours: Messages received outside these hours are queued and answered on the next business day. For time-sensitive shipping or delivery issues, please use the shipping support department email and mention "urgent" in the subject line.
• First response: We aim to reply within one business day from submission; during live hours, most replies go out within a few hours.

When you contact support, you will receive personalized, non-canned responses. We read your entire message, verify your order status, and tailor our reply to your situation. If a specialist department needs to step in, we hand off the case and then confirm with you once they have replied. Unresolved issues are escalated to a senior customer service lead within two business days.

Children's Privacy

CleanHaven Pro is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at legal@cleanhavenpro.shop, and we will take steps to delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our store. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• CleanHaven Pro
• Operating company: Hearth & Home Trading LLC
• Postal address: 4827 Maple Grove Lane, Springfield, IL 62704, United States
• Privacy and legal: legal@cleanhavenpro.shop
• Customer support: support@cleanhavenpro.shop