Shipping Policy

Shipping Policy

Shipping Policy

At CleanHaven Pro, we want you to receive your home cleaning and surface protection essentials quickly and in perfect condition. This policy explains our shipping methods, costs, delivery timelines, and how we handle any issues that may arise with your order.

Shipping Rates & Delivery Times

We offer the following shipping options for all orders placed on cleanhavenpro.shop:

• Standard Shipping — $8.00 flat rate per order.
• Free Shipping — automatically applied to all orders over $45.00.

Orders are processed and dispatched from our fulfillment center within 1–2 business days after order confirmation. Once your order leaves our warehouse, standard delivery typically takes 3–7 business days depending on your location. Delivery times are estimates provided by our carriers and may be affected by weather, carrier volume, or other circumstances beyond our control.

Order Confirmation & Processing

After you place your order on cleanhavenpro.shop, you will receive an order confirmation email. We review every order for payment authorization, product availability, and shipping address accuracy before dispatch. If we encounter an issue with your order, our customer support team will contact you promptly to resolve it.

Address Accuracy

Please verify your shipping address carefully before completing your purchase. We ship to the address you provide at checkout. If you realize your address is incorrect after placing your order, contact our shipping support team immediately at shipping@cleanhavenpro.shop with your order number. While we do our best to accommodate address corrections before dispatch, we cannot guarantee changes once an order is in carrier possession. Any costs incurred due to an incorrectly provided address are the responsibility of the customer.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours after receiving the confirmation for the tracking information to appear in the carrier's system. If your tracking number does not show any scans after 48 hours, please reach out to our shipping support team at shipping@cleanhavenpro.shop.

Split Shipments

Occasionally, orders containing multiple items may be split into separate shipments. This can happen when products are stored in different fulfillment locations. You will receive separate tracking numbers for each shipment, and standard shipping charges apply only once per order. Free shipping thresholds are based on the total order value, not on each individual shipment.

Carrier Delays & Delivery Issues

While we work with reliable carriers to ensure on-time delivery, delays can occasionally occur. If your package is delayed beyond the estimated delivery window, we will investigate the shipment status and provide you with the latest information available. For time-sensitive delivery issues, please contact shipping support and include “urgent” in the subject line.

Failed Delivery Attempts

If a carrier attempts delivery but no one is available to receive the package, they will typically leave a notice and may make additional delivery attempts or hold the package at a local facility for pickup. If a package is returned to us due to repeated failed delivery attempts or an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment in such cases.

Missing, Lost, or Damaged Packages

We understand how frustrating it is when a package goes missing or arrives damaged. Our shipping support team handles all delivery issues with the following process:

1. We verify the shipment status and check for any notifications from the carrier.
2. If the package is still in transit, we provide a realistic update and the next expected scan.
3. If the package is lost or damaged, we open a carrier investigation and arrange a replacement or refund according to our policy.
4. We keep you informed via email until the issue is closed.

To help us resolve your issue quickly, please have the following information ready when contacting shipping support:

• Order number and tracking number if available
• Shipping carrier name if you know it
• Current package status or delivery attempt details
• The exact issue: late, missing, damaged, wrong address, or refused

Contacting Shipping Support

For any shipping-related questions or issues, our dedicated shipping support department is available:

• Email: shipping@cleanhavenpro.shop
• Response Time: Within three business hours during our shared service window

Primary Customer Support

For general order questions, account issues, or concerns that span multiple departments, our primary customer support team is here to help:

• Email: support@cleanhavenpro.shop
• Business Hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (CT)
• First Response Time: We aim to reply within one business day from submission. During live hours, most replies go out within a few hours.

Messages received outside business hours are queued and answered on the next business day. If you have a time-sensitive shipping or delivery issue, please use the shipping support department email and mention “urgent” in the subject line.

CleanHaven Pro is operated by Hearth & Home Trading LLC, 4827 Maple Grove Lane, Springfield, IL 62704, United States. We are committed to providing clear support before and after your order.