Refund Policy

Refund Policy

CleanHaven Pro Refund Policy

Last updated: August 25, 2026

Thank you for shopping with CleanHaven Pro (cleanhavenpro.shop), operated by Hearth & Home Trading LLC. We want you to be completely satisfied with your home cleaning and surface protection essentials. If something isn't right, we're here to help.

Return Window & Eligibility

You may return eligible items within 30 days of delivery for a refund. To be eligible for a return, items must be in their original condition—unused, unworn, and with all original packaging, tags, and accessories intact. Items that have been used, damaged, or altered beyond a simple inspection may not qualify for a full refund.

How to Start a Return

To begin a return or exchange, please contact our after-sales team. Have the following information ready:

• Your order number and the names of the items you wish to return
• The action you want—return, exchange, or refund
• The condition of the item(s)
• Any photos if the item arrived damaged or defective

Email us at aftersales@cleanhavenpro.shop and we'll provide a prepaid return label along with clear instructions.

Condition & Inspection

Once your return arrives at our facility, we will inspect the item to confirm it meets the eligibility requirements above. If everything checks out, we'll issue your refund within two business days of inspection. Refunds are issued to your original payment method—credit card or PayPal—and typically appear within 5–10 business days depending on your financial institution.

Refund Amount

If your return is approved, we will refund the full purchase price of the item(s). Original shipping charges are not refunded unless the return is due to our error—for example, if you received a damaged, incorrect, or defective item. In those cases, we will also cover the cost of return shipping.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, incorrect, or defective, please contact our quality assurance team as soon as possible. We'll make it right. To help us resolve your issue quickly, please provide:

• Your order number and product name
• A description of the issue and when it started
• Photos or videos showing the problem
• Any lot or batch number from the product packaging

Reach out to quality@cleanhavenpro.shop, and we will investigate and propose a remedy—replacement, repair, or refund—based on the product condition.

Authenticity Concerns

We stand behind the authenticity of every product we sell. All items are sourced directly through brand-authorized distributors or manufacturer-approved wholesale channels, and we maintain chain-of-custody documentation for every lot we purchase. We never buy from secondary markets or liquidators.

If you suspect a product is not genuine, please contact us right away with:

• Your order number
• Clear photos showing the packaging, the product, and any labels or lot numbers
• A description of why you believe the item may not be authentic
• The purchase date (or delivery date) if different from the order date

Email quality@cleanhavenpro.shop and our quality assurance team will investigate. If we confirm the issue, we will replace the item with a verified authentic unit from a different lot. If a replacement isn't available or you prefer a refund, we'll refund the full purchase price plus any shipping charges you paid—and we'll cover return shipping costs.

How Quality Reviews Work

When you report a quality or authenticity concern, here's what happens:

1. We acknowledge your claim within one business day and assign it to a quality assurance specialist.
2. We compare your evidence against our order records, supplier invoices, and lot registration data.
3. If necessary, we'll ask you to return the product for lab or hands-on inspection, with a prepaid shipping label.
4. We complete our review and give you a final answer within five business days after we have all required information.

If our investigation confirms the issue, we will make it right immediately with a replacement or refund. If we find the product is authentic, we will explain our findings and offer ideas for proper use or confirmation. We never dismiss a customer's concern—we aim to resolve claims fairly and with respect.

Warranty

Warranty coverage follows the product information and support guidance provided by the manufacturer. If you believe a product is covered under warranty, please contact our quality assurance team at quality@cleanhavenpro.shop with your order number, product name, and a description of the issue. We'll coordinate with the brand to confirm coverage and arrange a remedy.

Order Changes & Cancellations

If you need to cancel or change an order before it ships, contact our after-sales team at aftersales@cleanhavenpro.shop as soon as possible. We'll do our best to accommodate your request if the order hasn't left our warehouse. We'll confirm your order status and shipping status to decide the best action.

Shipping Fees

Standard shipping is $8.00, and shipping is free on all orders over $45.00. Original shipping fees are non-refundable except in cases where we sent a damaged, incorrect, or defective item, or when a return is due to our error.

How to Contact Us

We're here to help. Please choose the department that best matches your need:

After-Sales Support

For order changes, returns, refunds, or product care questions after delivery:
Email: aftersales@cleanhavenpro.shop
Response time: Within four business hours during our service window.

Quality Assurance

For damage, defects, product failure, warranty claims, or authenticity concerns:
Email: quality@cleanhavenpro.shop
Response time: Within six business hours during our service window.

Primary Support

For general order and account questions, or if you're unsure who to contact:
Email: support@cleanhavenpro.shop
Response time: We aim to reply within one business day from submission. During live hours, most replies go out within a few hours.

Service hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (CT). Messages received outside these hours are queued and answered on the next business day. If you have a time-sensitive shipping or delivery issue, please mention "urgent" in the subject line.

Escalation

If you're not fully satisfied with a response, our primary support team serves as the first point of escalation. Unresolved issues are escalated to a senior customer service lead within two business days, who will review your case and work with you until it's resolved. For quality-related matters, escalations go to our senior quality manager within two business days.

We're committed to clear support before and after your order. If you have any questions about this policy, please reach out—we're happy to help.